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General terms & conditions


1. OutdoorSports24 is an online store for outdoor sports and mountaineering.
 
Our name and address:
 
eXXpozed - sports & fashion
-OutdoorSports24-
Lindauer Str. 6
87439 Kempten 
Germany
 
E-Mail: info@outdoorsports24.com
 
Phone: +49 (0)831 9306247-0 (Mo-Fr 10:00-16:00h)
 
For inquiries on availability of items and order status:
 
E-Mail: info@outdoorsports24.com
 
Fax: +49 (0)831 9306247-9
 
Register court: District Court Kempten (Allgaeu)
Registration No.: HRA 9260
VAT ID: DE273473695
 
 
2. How to order from us:
 
We are 24-hours online and reachable for your orders via fax and message box under:
 
Fax: +49 (0)831 9306247-9
 
To be sure about your order we will send you an order confirmation per e-mail. If available, please enter your customer ID number.
 
 
3. E-Mail support:
 
If you have questions about items, materials or ordering and delivery conditions? No matter what it is - we'll be happy to answer your questions.
 
E-mail: info@outdoorsports24.com
 
 
4. Delivery time / shipping costs:
 
Delivery time:
 
We deliver by DHL World Net within 3-5 business days to your home address in Germany, within 5-7 business days to addresses in the European countries. Shipping insurance is always included. Shipping overseas takes around 3-4 weeks with standard service. The delivery times in other countries will be indicated individually.
 
Because of the relatively small factory inventories at outdoor clothing collections, we can not guarantee for the constant availability of all parts of our online collection.
You can contact us via email or phone before your order to ask us about the current availability.
In case of delivery delays we will inform you via e-mail, fax or telephone. Shipments to mailboxes are not possible.
 
Shipping costs:
 
Germany (DE), Austria (AT): Free shipping delivery. The minimum order is EUR 20.00. Returns from Austria have to be paid by the customer.
 
EU countries: Please refer to table published in our shipping policy. For EU countries the minimum order is EUR 20.00. Returns from Finland are free of charge. Returns from other EU countries have to be paid by the customer.
 
Non-EU countries and Switzerland: Please refer to table published in our shipping policy. There is a minimum order of EUR 20.00. For shipments overseas an additional delivery is not possible. Returns have to be paid by the customer.
About deliveries to non-EU countries and incurring additional duties and fees you can find information for example at http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp or http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
 
For bulky goods we calculate the actual costs as surcharge fee for each product. As an example bulky goods are: Ski (with a length of more than 160 cm), bicycles, mountain bikes, and volume elements for climbing walls. Bulky goods can be recognized by an additional labeling in the product selection, indicating a shipping rate in the prefix, which will be added as an additional charge for the product in the cart. You never pay more than indicated in your shopping cart.
Partial delivery causes no additional costs within EU countries and Switzerland; please enter a phone number where you are reachable during the day.
 
Orders are shipped only when all previous deliveries already have been paid.
 
The goods are and remain property of MasterRange Equipment until the complete payment of the invoice sum is made.
 
 
5. How would you like to pay?
 
For customers within Germany:
 
- Paying by cash in advance: Simply transfer the stated sum to our bank account. If you choose this method of payment you will receive 10% discount on your order. Dispatch after receipt of payment.
- PayPal: Payment on www.paypal.de to info@outdoorsports24.com by specifying your order number and customer ID. If you choose this method of payment you will receive 5% discount on your order. Dispatch after receipt of payment.
- Payment by DIRECTebanking.com (sofortueberweisung.de): Payment with TUEV certified transaction security and end consumer insurance by entering your online banking PIN and TAN. Dispatch after receipt of order. 
- Credit card: For credit card payment, the credit card (MasterCard, Visa) will be charged with receipt of the order booking. The data transfer is encrypted by making use of a secure 256 bit SSL-transmission.
- On invoice: The stated sum is payable within 10 days by bank transfer to our account. Only for registered and commercial customers.
- Cash on delivery: EUR 8.90 plus shipping (+ EUR 2.00 transfer fee to be paid upon delivery). Payment upon delivery of the goods.
 
 
For customers from EU countries and Switzerland(**):
 
- Paying by cash in advance: Simply transfer the stated sum to our bank account. If you choose this method of payment you will receive 10% discount on your order. Dispatch after receipt of payment.
- PayPal: Payment on www.paypal.de to info@outdoorsports24.com by specifying your order number and customer ID. If you choose this method of payment you will receive 5% discount on your order. Dispatch after receipt of payment.
- Payment by DIRECTebanking.com (sofortueberweisung.de): Payment with TUEV certified transaction security and end consumer insurance by entering your online banking PIN and TAN. Dispatch after receipt of order. 
- Credit card: For credit card payment, the credit card (MasterCard, Visa) will be charged with receipt of the order booking. The data transfer is encrypted by making use of a secure 256 bit SSL-transmission.
- On invoice: The stated sum is payable within 14 days by bank transfer to our account. Only for registered and commercial customers.
 
eXXpozed reserves the right to exclude payment methods.
 
 
For clients from non-EU countries:
 
- Paying by cash in advance: Simply transfer the stated sum to our bank account. If you choose this method of payment you will receive 10% discount on your order. Dispatch after receipt of payment.
- PayPal: Payment on www.paypal.de to info@outdoorsports24.com by specifying your order number and customer ID. If you choose this method of payment you will receive 5% discount on your order. Dispatch after receipt of payment.
- Credit card. For credit card payment, the credit card (MasterCard, Visa) will be charged with receipt of the order booking. The data transfer is encrypted by making use of a secure 256 bit SSL-transmission.
 
eXXpozed reserves the right to exclude payment methods.

(**) Cash in advance currently not available for customers from Switzerland
 
 
6. Return policy
 
Customers have the right to return the received items under the below-mentioned conditions. The deadline for returning goods is 21 days. Please inform us prior to returning via email to info@outdoorsports24.com sowe can arrange a free return by DHL (this service is only available within Germany).
 
Return instructions
 
RIGHT OF RETURN
 
You can return the received goods without giving reasons within 21 days by returning said goods. These return instructions will be conveyed in text form in a separately sent notice following your order placement.The period for returning goods begins at the earliest with the receipt of the instruction for the right of withdrawal in text form (e.g. in a letter, fax or e-mail) but not before the receipt of the item (in case of periodical delivery of the same item not before the receipt of the first delivery) and not before complying with our information duty according to sec. 312 c, subs. 2 BGB in conjunction with sec. 1 subs. 1, 2 and 4 BGB-InfoV and also not before complying with our duties according to sec. 312, subs. 1, clause 1 BGB in conjunction with sec. 3 BGB-InfoV of the German Civil Code. You can place your return request in text form only in case of non package transportable items (e.g. bulky goods).
 
Please send the goods or your return request to:
 
eXXpozed - sports & fashion
-OutdoorSports24-
Lindauer Str. 6
87439 Kempten 
Germany
 
Fax: +49 (0)831 9306247-9
eMail: info@outdoorsports24.com
 
RETURN CONSEQUENCES
 
In case of an effective return, the services received reciprocally are to be guaranteed back and, as the case may be, use drawn by the beneficiary (e.g. functional advantages) is to be released. In case of item deterioration, value compensation might be demanded. This does not apply, if item deterioration only happened during examination - as it usually would happen in the shop. You can avoid value compensation by not using the item as the owner and omitting everything that might affect its value. The duty of restitution shall be fulfilled within 30 days. The period commences for the buyer after returning the item or sending the return request, and it begins for the seller after receiving said item.
 
EXCLUSION OF RIGHT OF RETURN:
 
According to sec. 312 d subs. 4 Nr. 2 BGB right of return or cancellation shall not be applied to distance contracts to supply audio- or videotaping or software as far as they have been unsealed.
Plastic sealed or sealed data carrier like CDs, VHS videos or DVDs can only be returned when the seal or plastic seal foil are undamaged.
 
END OF THE RETURN INSTRUCTION
 
Further are excluded:
 
- Articles, we prepared on your behalf and do not offer in our program.
- Newspapers, journals and magazines.
 
 
7. Customer service:
 
If despite our careful checks you will once find a defective or faulty product, please inform us immediately. We will definitely find a satisfactory solution.
 
E-mail: info@outdoorsports24.com; Fax: +49 (0)831 9306247-9
 
In case of returning goods please use our return form. Please describe the mistake briefly and mark it with a piece of tape, etc. Again, please let us know if you wish to get a credit / refund or a replacement item.
 
 
8. Prices:
 
All prices in the online assortment of OutdoorSports24 are including the statutory German VAT.
 
 
9. Jurisdiction:

When dealing with end-users the law of the domicile of the consumer can be applied as far as consumers' rights are mandatory provisions.
 
 
Thank you for respecting our Terms and Conditions,
 
 
Your OutdoorSports24 Team
 

 


 
 
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